Some people bring joy with big ideas. Others bring it by making sure the details are handled — smoothly, thoughtfully, and with care. Andrew is the kind of Joy Maker who shows up when it matters most, stepping in after the install to make sure everything works exactly as it should. With a calm confidence, a problem-solver’s mindset, and a deep respect for the people he serves, Andrew lives out “hug your customer” by giving every project his full attention. From creative fixes to behind-the-scenes wins, his impact is felt long after the job is done. Get to know more about Andrew by reading below!
Name: Andrew Brown
RJE Location: Indianapolis, IN
How long have you been with RJE, and what’s your role in one sentence?
A year and 9 months. I’m the go-to guy to make sure all things go smoothly once your job has been installed – meaning, I help with service calls.
What led you to RJE?
My VA Vocational Rehab team.
What’s a project or moment at RJE that’s stuck with you—and why?
I remember a weekend job for a head football coach’s [IU] office. The trophy case had a bunch of hidden light strips that I was able to figure out and rig up with a remote. The view of the stadium from his office behind the goal posts was impressive.
What do you look forward to most in your workday at RJE?
I enjoy the freedom and authority to navigate issues I feel capable of handling, knowing that I have a team of professionals in the wings should I need assistance or advice.
How do you personally bring “hug your customer” to life?
When I engage with a customer, they and their project get 100% of my focus and respect.
What is your current favorite product from Allsteel and its portfolio of brands?
Why those?
They’re a great learning opportunity for new installers. We do these installs often, and Allsteel packages them to be easy to understand while still requiring hands-on interaction with many common mechanisms.
Salty or sweet?
Salty.
Drop your most-used emoji
👍
Favorite place you’ve ever been
Costa Maya, Mexico.
Personal mantra or words to live by
I’m going to turn to Smash Mouth here –
Well, the years start comin’ and they don’t stop comin’
Fed to the rules and I hit the ground runnin’
Didn’t make sense not to live for fun
Your brain gets smart, but your head gets dumb
What’s a fun fact most people don’t know about you?
I have many names.
If you hosted a podcast, what would it be called and what would it be about?
Adaptive Intent: booking guests who do things differently and finding out why.
What’s your go-to recharge activity outside of work?
Getting as comfortable as possible and dozing off, listening to an audiobook.
What’s your favorite hidden gem in Indy (or your city)?
If you had a secret superpower at work, what would it be?
Magnetism.
What’s one thing on your [home] desk you can’t live without?
My gaming PC.
What’s your go-to pump-up song before a big meeting or presentation?
What’s something new you’ve learned or tried recently?
I worked with a chainsaw to chop wood for a co-worker’s bonfire.
If you could swap roles with someone at RJE for a day, who would it be and why?
Shelly Langona – I’m curious what it’s like to be in charge of and responsible for everything…